Terms of Service

1. Introduction

Welcome to Monolith (“Monolith”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of our website at www.monolith.life, our cloud-based software-as-a-service (“SaaS”) platform, and related services (“Service”). Please read these Terms carefully. By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Service.

2. Who May Use the Service

You must be at least 18 years old and have the legal capacity to enter into contracts to use our Service. You may use the Service only in compliance with these Terms and all applicable laws and regulations, including the General Data Protection Regulation (GDPR) if you are located in the European Economic Area (“EEA”).

3. Service Description

Monolith is a SaaS platform providing an AI-powered knowledge assistant for businesses and organizations. Our Service helps you aggregate, search, and access your organization’s information from connected tools and repositories. The Service is subject to change as we continuously improve our features and offerings.

4. Account Registration & Security

• You may need to create an account to access certain features. You agree to provide accurate and complete information and keep your account details up to date.
• You are responsible for maintaining the confidentiality of your account credentials and all activity that occurs under your account.
• You must notify us immediately at info@monolith.life if you suspect any unauthorised use or security breach.
• We may suspend or terminate your account if we believe you have violated these Terms.

5. User Content & Data Protection

You may upload, submit, or store data, documents, and other content (“User Content”) using our Service. You retain all rights in your User Content.

• Data Processing: As a processor of your data, we process and safeguard your User Content in compliance with the GDPR and as described in our Privacy Policy.
• Your Responsibility: You must ensure you have all necessary rights and lawful basis (including any required consents) to upload User Content and for us to process it as described.
• License: By uploading User Content, you grant us a limited license to use, process, and display your content solely for providing and improving the Service.
• Prohibited Content: You may not upload illegal, infringing, or harmful content, or content you do not have the right to share.

6. Data Security & Privacy

• We implement appropriate technical and organisational measures to protect your personal data and User Content in accordance with GDPR Article 32.
• You have the right to access, rectify, erase, restrict, or port your personal data, and to object to certain processing. To exercise these rights, contact us at info@monolith.life.
• We only process personal data as instructed by you, as the data controller, and as necessary to provide the Service.

7. Acceptable Use

• Do not use the Service for any unlawful, harmful, or fraudulent purpose.
• Do not interfere with the security or operation of the Service, or attempt to gain unauthorised access to other accounts or systems.
• Do not upload or transmit viruses, malware, or malicious code.
• Do not use the Service to violate the rights (including intellectual property rights) of others.
• Do not attempt to reverse engineer, decompile, or disassemble any part of the Service.

8. Intellectual Property

• All intellectual property rights in the Service (excluding your User Content) are owned by Monolith or our licensors and are protected by applicable law.
• You may not use our trademarks, branding, or materials without prior written permission.
• We reserve all rights not expressly granted to you under these Terms.

9. Third-Party Services

• Our Service may integrate with or link to third-party services (“Third-Party Services”). We are not responsible for the availability, content, or privacy practices of such services.
• Use of Third-Party Services is subject to their own terms and policies.

10. Service Availability & Changes

• We aim to provide reliable Service, but do not guarantee it will always be available, uninterrupted, or error-free.
• We may modify, suspend, or discontinue any aspect of the Service at any time. We will endeavour to notify users of major changes.

11. Fees & Payment

• If you purchase paid features or subscriptions, you agree to pay all applicable fees as described at the time of purchase.
• All fees are non-refundable unless required by law.
• We reserve the right to change our prices. We will notify users in advance of any price changes.

12. Disclaimer of Warranties

The Service is provided “as is” and “as available”. We do not warrant that the Service will be error-free or uninterrupted. To the fullest extent permitted by law, we disclaim all warranties, express or implied.

13. Limitation of Liability

To the maximum extent permitted by law, Monolith and its affiliates are not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the Service. Our total liability under these Terms shall not exceed the amount paid by you for the Service during the twelve months preceding the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, or for fraud, or for any other liability which cannot be excluded or limited by applicable law (including GDPR).

14. Indemnification

You agree to indemnify and hold harmless Monolith and its affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Service.

15. Suspension & Termination

We may suspend or terminate your access to the Service at any time if you violate these Terms, applicable law, or if required to by law or competent authority. You may terminate your account at any time by contacting us.

Upon termination, your right to use the Service will cease, but sections intended to survive (including confidentiality, intellectual property, and limitations of liability) will continue to apply.

16. Changes to These Terms

We may update these Terms from time to time. We will notify users of material changes via email or by posting a notice on our website. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of the Netherlands and the European Union, unless otherwise required by mandatory law in your country of residence. Any disputes will be subject to the exclusive jurisdiction of the courts of your country of residence in the EEA.

The Service is intended solely for use by businesses and organizations. If you are an individual consumer, you may not use the Service.

18. Contact Us

For any questions about these Terms or your rights under the GDPR, please contact us at info@monolith.life.